1. Refund Eligibility

Refunds are applicable only if:

• The product is damaged, defective, or incorrect.

• You raise a return request within 3 days of delivery.

• The product is returned in its original condition, with tags and packaging.

2. Refund Method

Once your returned item is inspected and approved, the refund will be processed to your original payment method or issued as store credit, based on your preference.

Refund options:

• Online Payments (UPI, Card, Net Banking): Refunded to the same account.

• Cash on Delivery (COD): Refund will be issued via bank transfer or store credit (we’ll contact you for bank details).

3. Refund Timeline

• Refunds are typically processed within 5–7 business days after approval.

• Delays may occur depending on your bank or payment gateway.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Product returned in used or damaged condition.

• Return request made after 3 days of delivery.

• Non-returnable products like personal care items, customized products, or items marked as final sale.

5. Cancellation Refunds

• If you cancel your order before dispatch, the full amount will be refunded.

• Orders cannot be cancelled after shipping. In such cases, follow the return process after receiving the item.

Contact Us

If you have questions or want to request a refund, please contact:

Sungudi.com
4-23-17, 3rd Street, Park Town, Bama Nagar,
Madurai, Tamil Nadu – 625017
📞 +91 99940 25159
📧 info@prabanja.com