1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect.

• The request is made within 3 days of delivery.

• The product is unused, in original condition, and with all tags and packaging intact.

2. Non-Returnable Items

We do not accept returns for:

• Personal care or hygiene products

• Customized or made-to-order items

• Items marked as “final sale”

3. How to Request a Return

To initiate a return, contact our support team with:

• Your Order ID

• Reason for return

• Photo/video proof in case of damage or defect

📧 Email: info@prabanja.com
📞 Call: +91 99940 25159

Our team will verify the request and guide you through the return process.

4. Return Shipping

• If the return is due to a mistake on our part (wrong, damaged, or defective item), we’ll arrange a free pickup.

• If the return is due to a change of mind, the customer must bear the return shipping cost.

5. Refund Timeline

Once your return is received and inspected, we will notify you. Refunds (if applicable) will be processed within 5–7 business days to your original payment method or as store credit, based on your preference.

Contact Us

Sungudi.com
4-23-17, 3rd Street, Park Town, Bama Nagar,
Madurai, Tamil Nadu – 625017
📞 +91 99940 25159
📧 info@prabanja.com